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WHY DO I GET AN ERROR MESSAGE WHEN I AM ENTERING MY SHIPPING AND BILLING ADDRESS? WHAT SHOULD I DO?

If you are receiving an error message, it is possible that you have put in wrong information for your billing and shipping address. Please review all information so that everything is correct. If you continue to receive error messages, please contact Customer Care (SMS : 083822348738 and LINE : adorablecare).

 

I ADORE SOMETHING BUT IT IS OUT OF STOCK? IS IT POSSIBLE FOR IT TO COME BACK ON STOCK?

Sometimes items are limited to quantities. If an item does go out of stock, generally it will be restocked within 2-3 weeks. Each item page has a place to enter your email if you wish to be notified when it is back in stock.

 

WHERE IS MY ORDER CONFIRMATION?

After you have placed your order, the invoice and order number will be sent to your e-mail. After payment has been received, a received payment confirmation will be sent to your e-mail.

 

DO YOU HAVE A STORE LOCATION?

Indeed we do and it’s here at www.adorableprojects.com Only-online shop! We offer 24/7 services, which means you can shop with us anytime!

 

RETURNABLE AND REFUNDABLE

Returns are available for all items excluding discounted items. Items must be returned within 4 - 14 working days of receipt for a refund and any received thereafter may be denied. All returning items must be shipped through traceable mail at the customer's expense. Items must be returned in their original condition and packaging including tags.

Exchanging items is possible if the item is in stock and the customer is responsible for the shipping charges to AdorableProjects and back to the customer. If items are not in stock, we will refund minus the shipping cost. Please contact our Customer Care for returns (SMS : 083822348738 and LINE : adorablecare)


HOW TO ORDER

  1. Browse "SHOP" and click "ADD TO TOTE" the items that you desire, then click next
  2. If you are not a member, you will be asked to enter your email address to create an account and If you have an account with us, please log in. then click next
  3. To complete your order, Choose a delivery address and billing address (optional), then click next
  4. Choose which shipping method you would like to use for delivery, then click next
  5. Choose which payment method you would like, then click I confirm my order 
  6. After you have placed your order, the invoice and order number will be sent to your email. If you did not receive an email, please check your spam folder.
  7. Transfer the payment to the account number on the invoice and place your order number in the transfer if possible
  8. Confirmation your payment to our confirm payment section on our website or send an text to Customer Care (SMS : 083822348738 and LINE : adorablecare)
  9. After payment has been received, a received payment and shipping confirmation will be sent to your email.
  10. Packets will be shipped 1-3 days (exclude weekends & holidays)
  11. Transferred payment must be made within 3 x 24 hours (3 days). If there is no payment made in the time frame given, your order will automatically expire.

 


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